Privacy policy

Our website respects your privacy and seeks to protect your personal data.
This Privacy Policy explains how we collect and use your personal data (under certain circumstances). It also mentions the procedures in place to ensure the privacy of your information. Finally, this Policy sets out the choices available to you regarding the collection, use and disclosure of personal data. By visiting the Site directly or through another site, you agree to the practices described in this policy.
Protecting your data is very important to us. Therefore, your name and other information relating to you will be used in accordance with the Privacy Policy. We will collect information when necessary or directly relevant to our dealings with you.
We will retain your data in accordance with the law or use it for the purposes for which it was collected.
You can browse the site without having to provide any personal data. Your personal identity remains anonymous throughout your visit to the site and is not revealed unless you have a special electronic account on the site that you access using your username and password.

1 – The Data We Collect:

We may need to collect your information if you wish to place an order for a product on our site.

We collect, store, and process the necessary data to track your purchase from our site to address any potential issues that may arise later, and to provide you with the services available to us. We may collect personal information including, but not limited to, name, gender, date of birth, email address, postal address, delivery address (if different), phone number, payment details, and payment card information.

We use the information you provide to process your orders and to offer you the services and information displayed on our site that you request. Additionally, we will use the information provided to manage your account with us, verify financial transactions you conduct online, audit data downloads from the site, identify site visitors, and develop and/or customize the design and content of the site pages for users. We conduct various demographic research and send useful or requested information to users, such as information about products and services, provided you have not opted out of receiving such communications. We may contact you via email to provide details about other products and services if you wish. If you prefer not to receive any promotional or marketing communications, please unsubscribe at any time.

We may give your name and address to a third party for the purpose of delivering your order (e.g., a delivery worker or supplier).

We might be able to store details related to your current order on our site but cannot retrieve them directly for security reasons. By logging into your account on the site, you can view the information and details of your past or upcoming purchases. You can also manage your address details. You are required to handle your personal data with complete confidentiality and not make it available to unauthorized third parties. We are not responsible for any misuse of passwords unless such misuse arises from an error on our part.

Other Uses of Your Personal Information:

We may use your personal information in surveys and marketing research, with your consent, for statistical purposes while ensuring complete confidentiality. You have the right to opt out at any time. We do not send any responses to third parties. Your email address will only be disclosed if you wish to participate in contests. Survey responses are kept separately from your personal email.

We may send information about us, our site or other sites, our products, sales, offers, newsletters, and other matters related to our group companies or partners. If you do not wish to receive this additional information (or any part of it), please click the “unsubscribe” link in any email we send you, and we will stop sending you this information within seven business days (excluding Saturdays, Sundays, and national and religious holidays) of receiving your notification. We will contact you if there are any unclear information.

We may use some data, while maintaining complete privacy on the site, for other purposes including verifying users' locations, tracking their visits to the site or links in emails if you are subscribed to receive them, and providing such anonymized data, which does not allow the identification of your personal identity, to third parties such as publishers, for example. However, this data will not lead to the identification of your person (as it is non-identifiable).

Competitions:

Regarding any competition, we use data to notify winners and announce our offers. You can find more details about the terms of participation in each individual competition.

Other Parties and Site Links:

We may transfer your information to other companies within our group or to our agents and contractors to assist us with transactions in accordance with our privacy policy. For example, we might involve a third party to assist us in delivering products to you, receiving payments from you, using them for statistical and marketing research purposes, or assisting our customer service team. We may need to exchange information with a third party to prevent fraud and limit credit risks. If our company or part of it is sold, we may need to transfer our databases which include your personal information. Except as stated in the privacy policy, we will not sell or disclose your personal data to third parties without your prior consent unless it is necessary for the purposes stated in this privacy policy or if required by law. The site may contain advertisements for third parties or links to other sites or frames from other sites. We inform you that we are not responsible for the privacy policy of any third party or the content of those policies applied on other sites, nor are we responsible for any third party to whom we transfer your data in accordance with the privacy policy.

2 – Cookies

Accepting cookies is not a prerequisite for visiting the site. However, we note that it is impossible to use the "cart" function on the site and order any items without enabling cookies. Cookies are small text files that allow our server to recognize your computer as a unique user when you visit certain pages of the site. Your browser stores these files on your computer's hard drive. Cookies can be used to detect the Internet Protocol (IP) address, saving you time when you are on or want to visit the site. We use cookies to ensure your comfort when browsing this site (for example, to remember your identity when you want to modify your shopping cart without having to re-enter your email address) and not to gather other information about you or use it (e.g., for targeted marketing). You can set your browser to refuse cookies, but this may limit your use of the site. Please ensure that our use of cookies does not contain any personal or private information and is virus-free. This site uses Google Analytics, a service provided by Google to analyze web pages. To analyze how users use the site, Google Analytics relies on cookies, which are text files placed on your computer. Google will transmit the information generated by the cookies regarding your use of the site (including your IP address) to servers in the United States where it will be stored. Google will use this information to evaluate your use of the site, prepare reports for site operators on its activity, and provide other services related to site activity and Internet usage. Google may also transfer this information to third parties if required by law or if a third party processes the information on behalf of Google. Google will not link your IP address with any other data it holds. You can refuse the use of cookies by selecting the appropriate settings on your browser, but please note that in doing so you may not be able to use the full functionality of the site. By using this site, you consent to Google using your data in the manner and for the purposes described above.

3 – Security

We use appropriate security techniques and procedures to prevent any unauthorized or illegal access to your information, as well as its loss or destruction. When we collect data through the site, we store your personal information in a database on a secure electronic server. We use firewall systems on our servers. When collecting payment card details electronically, we protect them through encryption, such as Secure Sockets Layer (SSL). It is therefore difficult for any hacker to decrypt your information as we cannot guarantee 100% protection. We strongly advise you not to send full credit card or debit card details when communicating with us electronically and without encryption. We put in place physical, electronic, and procedural safeguards on the process of collecting, storing, and disclosing your information. Our security procedures may sometimes require us to ask you for proof of identity before disclosing your personal information to you. It is your responsibility to protect your password and computer from any unauthorized use.

4 – Customer Rights

If you have concerns about your data, you have the right to request access to the personal data we hold about you or that you have previously provided to us. You also have the right to request that we correct any errors in your personal data, and this is done free of charge. You also have the right to request that we cease using your personal data for direct marketing purposes at any time.